What are the shipping costs?
1) Express shipping (China EMS, DHL, FEDEX) - takes about 4-10 days worldwide. Exact shipping amount depends from country and items quantity. Please add items to your shopping card and choose checkout, to see exact shipping price.
2) Ordinary shipping (Hong Kong Speedpost, Shenzhen Post) - takes about 10-25 days worldwide. This shipping method price is same for all countrys. 8 USD every item.
When my order will be shipped after my payment?
Usually we ship your order out with 24-72 hours.
How can I track my package, do I get a tracking number?
You will be given a tracking number as soon your order is shipped.
Do you ship to any country?
Yes, we ship practically to any country. Please contact our customer support if your country isn't listed.
Can you mark the shipment as "GIFT" or "FOR PERSONAL USE"?
Yes, we can do that. But you should put note under your order upon ordering.
What happens if my local customs office is not willing to clear my order?
This happens very rarely and as our past experience has shown such cases can be solved easily. We are willing to cooperate and provide your customs office with any information for you to receive your order with a minimum delay. Our 24-hour support service team will quickly and easily provide you with the guidance needed to receive your order. Again, this happens very rarely.
From where you ship?
Depending on destination country, we ship from Hong Kong, China or Peru.
Is my payment to your site secure?
All Payment are done online through the 100% secured "https" server. We will never get your credit card number, and you never have to worry about your credit card info gets stolen or sold to other party online.
What are your methods of payment?
We accept major credit cards including Visa, MasterCard, American Express (AMEX), and Discover credit cards thru PAYPAL and BANK TRANSFER.
Where do you ship and what are your SHIPPING RATES?
We Ship WORLDWIDE and shipping fee depends from destination country. We will provide you with tracking number via e-mail once your order is been shipped.
How do I do the process to buy your products follow the 5 step?
- When you find products you would like to purchase, choose the appropriate quantities, sizes, etc. and add the items to your cart.
- When you have finished shopping and are ready to checkout, click the Checkout button on the checkout page.
- Fill in all of the required information on the shipping page. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.
- Review your order before submitting to verify all of the information is correct and to get your calculated order total.
- Please choose your favorite payment method and fallow instructions.
How do I know you have shipped my goods?
After we shipped your order, we will add tracking number under your order details and we also send you a tracking number by email, that will show you where your goods right now on line.
Can I exchange or cancel an order?
You may contact us with our live support or send us email if you wish to make a change as soon as you want to change it. However, due to the above, we cannot guarantee your order will be changed, if it is already sent out.
How long will it take for my product to ARRIVE?
Express delivery time is generally 5-7 days worldwide from the time your order has been processed. In most cases items are received in 5 business days, however we say 7 days in case of delays. Ordinary shipping takes about 2-3 weeks worldwide.
How do I CONTACT?
You can contact the online support or send us email. All inquiries are answered within 24 Hours. If you have not heard from us, please check your Junk Mail Folder.
Do we issue REFUNDS or EXCHANGES?
All products purchased from Lacoste-Sweaters.com include a seven day unconditional money-back guarantee excluding the Shipping Handling fees that were invoiced to the customer on the date that the unit shipped to the customer. Customers are also responsible for the freight charges when returning the product(s) to Lacoste-Sweaters.com. Customers who have made a credit card purchase will have to pay a 7% (seven percent) restocking fee to accommodate the merchant fee that is charged to Lacoste-Sweaters.com by the credit card company.
How do I pay with my credit card?
Just fallow the instructions and send us your Paypal payment request. We will send payment link soon to your email address and you can pay directly with your Visa, Master or Amex etc card.
How to get wholesale price?
If you buy more than 15 items at a time, we can give you wholesale price and you need to talk with our live support or customer service.
